01
Order received
Your order and payment details are recorded.
track order
Order support
Track your RefriHalo order.
The fastest way to follow your shipment is the tracking link in your shipping-confirmation email. You can also review your order from your RefriHalo account.
02
Verified & prepared
Eligibility and shipping details may be reviewed.
03
Shipped
A shipping email is sent with your tracking link.
04
Delivered
The carrier confirms delivery at the destination.
Can’t find the tracking email?
Request a tracking update.
Enter the same order number and email used at checkout. We will open a prefilled message in your email app so our team can locate the order.
Quick answers
Tracking & delivery FAQ
Where is my tracking number?
It is sent to the email address used at checkout after your order ships. Check your inbox and spam or promotions folders.
My tracking link has not updated. What should I do?
Carriers can take up to 24–48 hours to show the first scan. If it remains unchanged after that, email us with your order number.
When should my order arrive?
The standard estimate is 3–5 business days after processing. Carrier conditions, destination restrictions, address issues, or required eligibility verification may extend delivery.
Can I change my delivery address?
Contact us immediately. Address changes are not guaranteed after an order enters processing or has been transferred to the carrier.
Regulated-product delivery
Some refrigerant orders may require eligibility verification and may be limited by federal, state, destination, or carrier rules. These checks can affect processing or delivery timing.