1. Scope

This Privacy Policy applies to personal information processed by RefriHalo through our Shopify-powered online store, customer support, order verification and related services. It does not control the independent privacy practices of third-party websites or services linked from our store.

2. Information we collect

Information you provide

• Contact and account information, such as name, email, telephone number, billing address and shipping address.
• Order information, including products, quantity, transaction status, delivery details, returns and support history.
• Eligibility documentation, such as technician certification or evidence that a business employs a certified technician, when required for a refrigerant sale.
• Messages, reviews, survey answers and other information you submit.

Information collected automatically

• Device, browser, IP address, general location, pages viewed, clicks, referring links and session activity.
• Cookie identifiers and information used for store functionality, security, analytics and advertising choices.

Information from service providers

We may receive payment status, fraud-prevention signals, delivery updates, analytics or advertising information from Shopify and other providers. Payment card details are generally processed by payment providers; RefriHalo does not need to store the complete card number.

3. How we use personal information

• Provide the storefront, process payments, fulfill orders and communicate delivery updates.
• Verify purchaser eligibility and maintain records required for regulated refrigerant sales.
• Respond to questions, returns, disputes and customer-service requests.
• Prevent fraud, abuse, security incidents and unlawful transactions.
• Improve products, content, store performance and customer experience.
• Send marketing communications when permitted; you may unsubscribe through the message link.
• Comply with law, enforce our terms and protect customers, RefriHalo and others.

4. How information may be disclosed

We may disclose personal information to providers that help operate the business, including Shopify, payment processors, fraud-prevention providers, hosting and security vendors, analytics and advertising providers, customer-support tools, warehouses, carriers and professional advisers.

We may also disclose information when required by law, to enforce agreements, to protect rights and safety, or in connection with a merger, financing, sale or transfer of all or part of the business.

RefriHalo does not sell personal information for money. Depending on the cookies, advertising tools or Shopify apps enabled on the store, certain data disclosures may be considered a “sale,” “sharing,” or targeted advertising under some state privacy laws. Where applicable, you can exercise an opt-out through available store privacy controls or by contacting us.

5. Cookies and similar technologies

Cookies help keep the cart working, remember preferences, secure checkout, measure store performance and understand marketing. Some cookies are necessary; others may depend on your consent or privacy settings. You can adjust browser controls, but blocking necessary cookies may affect store functions.

Where required, we recognize supported opt-out preference signals, such as Global Privacy Control, as a request to opt out of sale or sharing for the browser and device sending the signal.

6. Data retention

We keep information only as long as reasonably needed for the purposes described above, including order fulfillment, warranty and return administration, fraud prevention, accounting, dispute resolution and legal compliance. Records connected with refrigerant sales and purchaser verification may be retained for the period required by applicable environmental rules, including at least three years where those requirements apply.

7. Security

We use reasonable administrative, technical and organizational measures intended to protect personal information. No online system or transmission method is completely secure, so we cannot guarantee absolute security. Protect your account credentials and notify us if you suspect unauthorized activity.

8. Your privacy rights

Depending on where you live and subject to legal exceptions, you may have the right to request access, correction, deletion or a portable copy of personal information; to opt out of sale, sharing or targeted advertising; to limit certain uses of sensitive information; or to appeal a privacy-request decision.

Submit a request to contact@refrihalo.com. Describe the request and the state where you live. We may need information reasonably necessary to verify identity and protect your account. Authorized agents may submit requests where allowed by law. We will not unlawfully discriminate against you for exercising a privacy right.

9. Children

Our store is intended for adults and professional purchasers, not children under 13. We do not knowingly collect personal information from children under 13. Contact us if you believe a child provided information so we can review and delete it where appropriate.

10. Changes to this policy

We may update this policy to reflect operational, legal or regulatory changes. The revised version will be posted here with a new “Last updated” date. Material changes may also be communicated by another appropriate method.

Privacy questions or requests

Contact RefriHalo and clearly identify the privacy request you want to make.