1. Return eligibility

You may request a return within 30 days after the carrier confirms delivery. To qualify, the product must be unused, unopened, in its original packaging, with the manufacturer seal and cylinder markings intact. You must also provide the order number or other proof of purchase.

Because refrigerant cylinders are regulated products, we cannot accept a cylinder that has been opened, connected to equipment, partially discharged, refilled, altered, improperly stored, or returned without authorization. Products showing damage caused after delivery, missing labels, broken seals or tampering are not eligible.

2. Regulated-product notice

Do not mail or ship a refrigerant cylinder using an ordinary, unauthorized return method. A return may require specific packaging, labeling, documentation and a carrier authorized to transport the product. Contact RefriHalo first and follow the instructions we provide. Packages sent without authorization may be refused for safety and compliance reasons.

3. How to start a return

Email contact@refrihalo.com with your order number, the item you want to return and the reason for the request. If the request is approved, we will provide the return destination and applicable shipping instructions.

For an eligible return requested for reasons other than our error or transit damage, the customer is responsible for compliant return transportation and any associated carrier charges. Do not send an item before receiving approval.

4. Damaged, leaking, incorrect or missing items

Inspect the shipment promptly. If the outer package or cylinder appears damaged, leaking, incorrect, or incomplete, do not use the product. Contact us as soon as possible, preferably within 48 hours of delivery, and include:

• Your order number and delivery address.
• Clear photographs of the outer packaging, shipping label and cylinder.
• A description of the damage, leak, shortage or incorrect product.

Keep all packaging until we complete the review. Depending on the circumstances, we may arrange a compliant pickup, replacement, refund or other appropriate solution.

5. Refund processing

After an authorized return is delivered and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. RefriHalo normally submits the refund within 5 business days after approval, but your bank or card provider may require additional time to post it.

We may reduce or deny a refund when an item does not meet the eligibility conditions above, subject to applicable law. Original expedited shipping charges, if any, are not refundable unless the return resulted from our error.

6. Exchanges

For the fastest resolution, contact us about the original item. If the return is approved, place a separate order for the replacement product. A replacement is subject to inventory availability and any legally required purchaser verification.

7. Order cancellations

Contact us immediately if you need to cancel an order. We will try to stop fulfillment, but cancellation is not guaranteed after verification, packing or carrier tender has begun. If the order has already shipped, the authorized return process above applies.

RefriHalo may cancel and refund an order if required purchaser documentation cannot be verified, the destination cannot be served compliantly, the product is unavailable, or the order appears fraudulent or unlawful.

8. Non-returnable items

• Opened, used, partially discharged or refilled cylinders.
• Products with removed seals, altered labels or missing safety markings.
• Items damaged by incorrect handling, installation, storage or transport after delivery.
• Unauthorized returns or products that cannot be transported legally and safely.
• Gift cards or final-sale items, when clearly identified before purchase.

Nothing in this policy limits any non-waivable consumer right available under applicable law.

Need return assistance?

Send your order number and a short description of the issue.