1. Where we ship

RefriHalo accepts orders for delivery within the United States. Service is subject to product eligibility, purchaser verification, applicable federal and state requirements, carrier acceptance and the availability of a compliant route to the destination.

We do not currently offer international shipping. Deliveries to Alaska, Hawaii, remote areas, islands, P.O. boxes, APO/FPO/DPO addresses or other restricted destinations may take longer or may be unavailable for certain refrigerants. If compliant delivery is unavailable, we will contact you and cancel or refund the affected item.

2. Estimated delivery time

Eligible in-stock orders are generally estimated to arrive within 3–5 business days. Business days exclude weekends and federal holidays. The estimate begins after payment authorization, required purchaser documentation and order review are complete.

Delivery dates are estimates, not guarantees. Weather, carrier capacity, hazardous-material routing, remote destinations, address problems, verification delays and events outside our reasonable control may affect timing.

3. Shipping cost

Standard shipping is free on eligible RefriHalo refrigerant orders delivered within our service area. If an optional expedited or special service is available, its charge will be displayed or agreed to before purchase. Free shipping does not override carrier, safety or legal restrictions.

4. Purchaser verification

Federal rules restrict the sale of many refrigerants to appropriately EPA-certified technicians, employers of certified technicians, authorized representatives or qualified resellers. We may request certification or employment/resale documentation before releasing an order. An order can be delayed or canceled if the required documentation is incomplete, inconsistent or cannot be verified.

5. Regulated-product shipping

Refrigerant cylinders may be regulated for transportation. Orders must travel through carriers and services authorized for the product and destination. For that reason:

• Some orders may ship by ground or another approved service only.
• A signature, appointment or adult recipient may be required.
• We may divide an order into multiple compliant shipments.
• We may decline forwarding services, freight reshippers or addresses that cannot safely accept the product.
• Customers must not request a carrier redirect that would violate shipping rules.

6. Address accuracy

Review the shipping address before submitting your order. Contact us immediately if a correction is needed. We cannot guarantee changes after fulfillment begins. The customer may be responsible for costs caused by an incorrect, incomplete or undeliverable address when permitted by law.

7. Tracking and delivery

When tracking is available, it will be sent to the email or contact information provided at checkout. A carrier scan may take time to appear. A shipment may be delivered in more than one package.

Do not use a cylinder that arrives leaking, visibly damaged or without required safety markings. Move away from the package, follow the carrier's safety instructions and contact us promptly.

8. Delays, loss and damage

If we learn that we cannot ship within the stated timeframe, we will provide an updated estimate and, when required by applicable law, an opportunity to accept the delay or cancel for a refund.

For a damaged, missing or incorrect shipment, email us promptly with the order number, delivery details and photographs of the package, label and cylinder. Keep the original packaging while we investigate with the carrier. We will determine the appropriate compliant resolution, which may include replacement, pickup, refund or another remedy.

9. Refused and unclaimed deliveries

Do not refuse or abandon a regulated shipment without first contacting us, unless accepting it would be unsafe. Unapproved refusal, failed delivery or failure to complete a required appointment may result in carrier charges or disposal costs that may be deducted from a refund where permitted by law.

Questions about delivery?

Include your order number and destination ZIP code when contacting us.